+44 118 324 5555
First and foremost, we believe in providing top quality support to our customers. Our friendly, professional team will help you manage all aspects of your site.
For clients who use our Zenario CMS content management software and have their site hosted with Tribal Systems, basic administrator support is included.
For sites that have extranet (password-protected) areas, e-commerce, organisation modelling, locations, or custom-built functionality, a higher level of ongoing support may be needed. While we can support you on our hourly rate basis, we offer more economic Extended Support on fixed quartely budget.
Extended Support provides you with priority support for all matters to do with your website, via phone, in person, through email or screen sharing during core UK business hours (9:00-5:30), and via email until 11pm, Monday-Friday (excluding public holidays).
Our input can include anything to do with running your site, including but not limited to:
Under Extended Support, we fulfill most small requests within 24 hours, and very often the same day. We aim to be as responsive as possible.