Ongoing support to keep your website in top condition

First and foremost, we believe in providing top quality support to our customers. Our friendly, professional team will help you manage all aspects of your site.

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CMS Admin support

For clients who use our Zenario CMS content management software and have their site hosted with Tribal Systems, basic administrator support is included.

This covers:

  • Creating HTML pages, inserting images and hyperlinks
  • Editing using the WYSIWYG editor
  • Publishing a page
  • Hiding and trashing a page, recovering archived pages
  • Working in the admin back-end; finding things, applying views and filters
  • Working with the menu to structure your site's navigation
  • Adding ad hoc navigation
  • Adding slideshows and nests to pages
  • Adding content summary lists to pages

CMS Admin Support

Extended support packages

For sites that have extranet (password-protected) areas, e-commerce, organisation modelling, locations, or custom-built functionality, a higher level of ongoing support may be needed. While we can support you on our hourly rate basis, we offer more economic Extended Support on fixed quartely budget.

Extended Support provides you with priority support for all matters to do with your website, via phone, in person, through email or screen sharing during core UK business hours (9:00-5:30), and via email until 11pm, Monday-Friday (excluding public holidays).

Our input can include anything to do with running your site, including but not limited to:

  • Entering content on your behalf, to produce well-formatted HTML pages, documents, news items, events, image galleries
  • Working with extranet users and their data
  • Creating new graphics, maps, image maps
  • Ad hoc search engine optimization work
  • Preparing and sending newsletters
  • Small custom development tasks
  • General consultancy and advice.

Under Extended Support, we fulfill most small requests within 24 hours, and very often the same day. We aim to be as responsive as possible.

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